Question 1

Why does my candle have a rough top?

Accepted Answer

Natural soy wax sometimes have a rough appearance after the melt pool has cooled down. All candles are made 100% out of soy wax.

Question 2

Does seven scents do refunds/exchanges?-

Accepted Answer

We carefully inspect all candles prior to them being shipped to ensure great quality candles so Seven Scents doesn’t do refunds. However if damaged during  shipping we will replace/refund damaged items. Send all pictures to a.jackson@mysevenscents.com (mailto:a.jackson@mysevenscents.com)along with your order number.

Question 3

What are your shipping times?

Accepted Answer

Items ship out within 1-3 business days. Be mindful all items are handmade and poured. Once shipped priority mail ships 3-5 days.

Question 4

What are your candles made with?

Accepted Answer

All candles are made with 100% natural soy wax and essential oils.

Question 5

What are your soap/scrubs made with?

Accepted Answer

The soap and scrubs are made with 100% organic oils/soap and sugar. All products are made once orders are placed. They are to be used externally only. If pregnant consult with your doctor.

Frequently Asked Questions